TERMS – ESMERIC ART
All prices are in Canadian Dollars.
All supplies and our “Created with You in Mind” items ship within 5 to 10 days unless it is a custom order, in which case the timing will vary depending on the piece.
Oftentimes, orders process faster than that, but we cannot guarantee a faster processing time.
Order shipping time for “Created With You in Mind” items depends on Custom Made vs. Made to Order vs. Pre-Made.
Custom Made, Made to Order vs. Pre-Made
Check listing carefully to understand if a product is pre-made and ready to ship or if the product is ordered before it is handcrafted.
All products are handcrafted but the pre-made is shipment ready while the made-to-order products take 5 to 10 business days to be created for you. If the order is a custom order, the timing might be longer and will vary depending on the piece.
Pre-made example: color and metal embossing are as is, as in listing.
Made-to-order example: standard products can be customized by choosing your color and metal embossing design. These choices will be available on the listing. Not all products have this option.
A custom made example: we have worked together on your design and you had approved the design before we handcrafted it for you.
The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being handcrafted to order.
We love creating products from “scratch” e.g., bespoke gifts, corporate, etc. Please contact us for information, details, and quotes.
Custom orders can have a lengthier processing time.
ESMERIC ART primarily uses Canada Post for shipping.
We happily support and love our international customers.
At present, we ship internationally to the following countries …
All products ship internationally through Canada Post, or at the customer’s preference, in which case shipping will be calculated and charged accordingly. Please contact us at firstname.lastname@example.org to confirm your preferred shipping method is available.
ESMERIC ART is not responsible for duty or brokerage fees for international shipping.
These charges come from your country during the importation of your package.
If you live elsewhere, please contact us at email@example.com to discuss shipping possibilities.
We do our best to apply fair shipping costs to each order, both Nationally and Internationally.
We have a low flat rate for domestic and international orders with a choice of tracking your order. You can finalize your shipment choice during checkout. ESMERIC ART can not guarantee delivery of your order unless you choose the tracking option.
There might be some instances where we will contact you when parcels are oversized or too heavy for standard flat rate shipping.
You may contact us at firstname.lastname@example.org if you need your parcel expedited international shipping.
Our return policy is valid for 21 days. If 21 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.
All items returned must be undamaged, except for proof of shipping damage, unused, and include all parts.
Exempt from being returned:
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
Refunds (if applicable)
Once your return item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed. A credit will automatically be applied to your credit card or original method of payment. We will notify you when this process has been completed.
Late or missing refunds (if applicable)
Sale items (if applicable)
Only regular priced items (also see exempt from being return) may be refunded, unfortunately, sale or discounted items cannot be refunded.
Exchanges (if applicable)
We will only replace items if they are defective or damaged. If you need to exchange it for the same or similar item, send us an email at email@example.com within 7 days with photo proof for defective or damaged confirmation.
Once you receive confirmation from us, return your item to
3404 Phillips Road
You will be responsible for paying for your own cost for returning your item. Shipping costs are non-refundable. If you receive a refund-exchange, the cost of return shipping will be deducted from your refund.
The time for the exchanged product to reach you may vary, pending on your location.
If you are shipping an item over CAD$50.00, you should consider using a trackable shipping service or purchasing shipping insurance. ESMERIC ART does not guarantee that we will receive your returned item.